Effective Date: [Insert Date]
At Fine Choice Cleaning, we strive to provide top-notch cleaning services that meet or exceed our customers’ expectations. However, we understand that there may be situations where you are not entirely satisfied with the services provided. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.
1. Satisfaction Guarantee
We offer a satisfaction guarantee on all of our cleaning services. If you are not satisfied with the quality of our work, please contact us within 24 hours of the service. We will schedule a re-clean of the specific areas of concern at no additional cost to you.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
a. Service Not Performed as Agreed
- If the cleaning service was not performed as agreed or as described in the service agreement, you may be eligible for a partial or full refund.
- To qualify for a refund, you must notify us within 24 hours of the service date, detailing the areas of concern.
b. Cancellations by Fine Choice Cleaning
- If we cancel a scheduled service without prior notice or without rescheduling, you may be eligible for a full refund of any pre-paid amounts for that service.
c. Overpayments or Billing Errors
- If you were overcharged or billed in error, we will issue a refund for the overpaid amount. Please notify us immediately upon noticing any billing discrepancies.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
a. Cancellations by the Customer
- If you cancel a scheduled service without providing the required 24-hour notice, a cancellation fee may apply, and no refund will be issued for the missed service.
b. Satisfaction Guarantee Re-Cleans
- If we have already re-cleaned the areas of concern and you are still not satisfied, refunds will not be issued. However, we are committed to working with you to resolve any issues to your satisfaction.
c. Force Majeure Events
- No refunds will be issued for service disruptions or cancellations due to events beyond our control, such as severe weather, natural disasters, or other force majeure events.
4. Refund Process
a. Requesting a Refund
- To request a refund, please contact our customer service team at 347-464-8677 or email us at support@fccleaningservices.com.
- Include your name, service date, and a detailed description of the issue.
b. Refund Approval
- Refund requests will be reviewed and processed within [X] business days of receipt.
- If approved, refunds will be issued to the original payment method used at the time of booking.
c. Partial Refunds
- In some cases, a partial refund may be issued if only a portion of the service was unsatisfactory or if the issue was minor.
5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after the changes become effective constitutes your acceptance of the revised Refund Policy.
6. Contact Information
For any questions or concerns about this Refund Policy, please contact us at:
Fine Choice Cleaning
Phone: 347-464-8677
Email: support@fccleaningservices.com
